Custom Climates Cares
Given the current health situation, we want to protect our most valuable assets, our customers and employees when taking care of your indoor air quality, AC and heater repair. We are making every effort to make sure your home remains comfortable, while limiting any potential health concerns for our customers and employees. We want to thank you for your continued trust in our team.

The following are a few health and safety measures we are taking in order to repair your heater or air conditioner as safely as possible.

AC and Heater Repair Safety

Temperature Checks:
Everyday before coming into work each employee performs a temperature check to ensure they are healthy. Another temperature check is done upon arrival at each service call. This helps reduce exposure to our customers and other employees, in the event someone does become ill.

Facial Coverings:
Covid-19 can be spread by airborne transmission. We will wear facial coverings when coming into your home for all indoor air quality, AC  and heater repairs.

Social Distancing:
Covid-19 most commonly spreads during close contact. We will do our best to keep a 6-foot distance at all times while in your home. We have also begun dispatching employees electronically to keep from congregating at our office.

Shoe Coverings:
It has been proven that COVID-19 lives on surfaces for days, but in an abundance of caution, we wear shoe coverings as well. Before entering your home, we will put on shoe coverings to protect your floors and keep from tracking anything throughout your home.

Each vehicle is equipped with hand sanitizer and disinfectant wipes. We sanitize any high touch areas several times a day and sanitize hands before and after each indoor air quality, AC, or heater repair call.

Air Purification:
Portable air purifiers and HVAC filters are not enough to protect people from the virus or to ensure your home has great indoor air quality. It is recommended to ventilate with outside air as often as possible, but we know that is not always realistic with the heat during our Texas summers. It is also recommended to run your HVAC system as much as possible to filter the air, however, this results in wear and tear on your unit, reducing its life, skyrocketing electric bills and isn’t completely effective.  For our customers health, pocketbook and peace of mind we have started carrying the APCO Ultraviolet Air Purification System. This system reduces airborne pathogens such as mold, bacteria, viruses and odors. It breaks down impurities into simple carbon dioxide and water vapor, and the UV-C lamp disinfects the air. It’s not only great for protection against these contaminants, but it also helps with allergies and pet odors by actually cleaning the air moving throughout your house, not just filtering or deodorizing it. It’s a great option for workspaces as well, giving employees and customers a feeling of safety.

We care about you as our customers and will do our very best to provide excellent service during all indoor air quality, AC and heater repairs, while protecting you and your family with our precautions and advanced product line. Call Custom Climates for any of your indoor air quality, AC and heater repair service needs at 469-790-1520.